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Privacy Policy

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Effective as of 25 May 2018



Quality System Experts takes your privacy very seriously. This privacy policy has been prepared in line with the EU’s General Data Protection Regulation (GDPR), effective from 25 May 2018.

The GDPR promotes fairness and transparency for all individuals in respect of their personal data. This privacy policy applies to all data we process, and by using our website, you consent to our collection and use of such data. If you would like to get in touch about anything in this policy or about your personal data then please contact us at


Information Collection

Personally Identifiable Information

To browse our Site, no personal information needs to be provided and so you are free to browse anonymously. The only occasion where further information will be required, is if you choose to complete our Contact Form, where we require a name, an optional telephone number and e-mail address to allow us to respond. 

Aggregate Information and Non-Identifying Information

We may share aggregated information that includes non-identifying information and Log Data with third parties for industry analysis and demographic profiling. Aggregated information shared in these contexts will not contain any Personal Information.

Compliance with Laws and Law Enforcement

Quality System Experts cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to summons), to protect the property and rights of com or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, any illegal, unethical or legally actionable activity.


EU’s General Data Protection Regulation (GDPR) Contents

  1. Data we collect
  2. What personal data do we share with third parties and who are they?
  3. Why do we share data outside of the EU
  4. How do we keep your personal data secure?
  5. Changes to our privacy policy and control
  6. Your rights
  7. For further information about this policy

1. Data we collect

As a supplier and service provider, we collect a variety of data which enables us to deliver our services. We use a secure encryption technology to ensure that all the data we hold is well protected and it is only accessible by authorised personnel.  In general, we collect the following data (usually relating to a company or organisation):

Name and position

E-mail address

Company name


Business registration details required during a business transaction

We have provided further detail below about the specific types of data we collect and our reasons for doing so.

1.2. What data do we collect when you visit our website, and why?

We collect cookies. Cookies are small pieces of data that websites send to a user’s computer and are stored on the user’s web browser. They are designed to enable the website to remember information, such as what a user might have put in a shopping cart for example.

2. What personal data do we share with third parties and who are they?

We share information with third parties that help us operate, provide, improve, integrate, customise, support and market our Services.

Service Providers: We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information.

Quality System Experts’ Partners: We work with third parties who provide consulting, manufacturing and technical services to deliver and implement customer solutions around our Services. We may share your information with these third parties in connection with their services, such as to assist with invoicing and collections, to provide localised support, and to provide customisations. We may also share information with these third parties where you have agreed to that sharing.

With your consent: We share information about you with third parties when you give us consent to do so. For example, we often display personal testimonials of satisfied customers on our public websites. With your consent, we may post your name alongside the testimonial.

Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights: In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to

(a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements,

(b) enforce our agreements, policies and terms of service,

(c) protect the security or integrity of our products and services,

(d) protect our customers or the public from harm or illegal activities, or

(e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.


Sharing with affiliated companies

We share information we collect with affiliated companies and, in some cases, with prospective affiliates. Affiliated companies are companies owned or operated by us. The protections of this privacy policy apply to the information we share in these circumstances.

3. Why do we share data outside of the EU

We may transfer personal data to a country outside of the European Economic Area (EEA), for example if a third party we need to share data with during the course of normal business, has offices located outside of the EEA. If this is the case we will obtain your consent or otherwise ensure that the transfer is legal and your data is secure by following the EU’s guidelines.

4. How do we keep your personal data secure?

We keep your data secure:

- by following internal policies of best practice and training for staff

- by encrypting personal data

- by ensuring computer programmes are kept up to date

- with a robust security system blocking unsolicited remote access on devices containing personal data

- by ensuring all data is regularly backed up to an encrypted and secured hard drive

- by using Secure Socket Layer (SSL) technology when information is submitted to us online

- by ensuring any paper copies are kept in a secure location and for no longer than law dictates

In the unlikely event of a criminal breach of our security, we will inform the relevant regulatory body within 72 hours and, if personal data were involved in the breach, we shall also inform those affected.

5. Changes to our privacy policy and control

We may change this privacy policy from time to time. When we do, we will let you know by changing the date on this policy, notifying customers where we are able to, adding notices to our website or mobile app, notifying customers of only significant changes. By continuing to access or use our services after those changes become effective, you agree to be bound by the revised privacy policy.

6. Your rights

You have the right to:

- Get your personal data corrected and/or erased if they are incorrect.

- Be informed about the personal data DSV is processing about you.

- Object to the processing of your personal data.

We also give you the option to manage your data via e-mail:

While we do not hold personal data any longer than we need to, the duration will depend on your relationship with us.     

7. Further enquiries about this policy

If you have any questions about this Privacy Policy, please contact us at